These terms cover two things: your use of the nockta.com website, and any commercial engagement you sign with us. They are written so you can read them once. Where a signed Statement of Work covers the same ground in different language, the SOW wins.
Who you are agreeing with
When you use nockta.com or engage us, you are agreeing with the entity that operates Nockta. For day-to-day questions, hello@nockta.com reaches a real person on our team.
Using the site
You may read, share, and link to the site. You may not scrape it at scale, attempt to access non-public surfaces, probe for vulnerabilities without permission, or use it to send unsolicited communications to us or anyone else. Responsible security research is welcome: email security@nockta.com first and we will coordinate.
Content on the site is for general information. Specifications, prices, capabilities, and timelines on the marketing pages are illustrative. A signed quote or SOW is the binding version.
Engagements
Every engagement is governed by a signed Statement of Work that names the deliverables, schedule, fees, payment terms, and any exclusions. The SOW is the operative document; these site terms apply only to the extent the SOW is silent.
Fixed-fee projects: scope is locked at signing. Change requests are quoted as written addenda before work begins. Time-and-materials work and monthly retainers are billed in arrears with hours tracked in shared timesheets you can audit.
Retainers run month to month with a 30-day notice period unless the SOW says otherwise. We do not lock clients into long contracts to keep them. We earn the renewal.
Payment
Invoices are due net 14 unless the SOW specifies otherwise. Payment is by bank transfer (preferred) or card. Late invoices accrue interest at the lesser of 1.5% per month or the highest rate allowed by law. If an invoice is more than 30 days late we may pause work and require the balance plus the next milestone before resuming.
Out-of-pocket costs (third-party software, infrastructure, paid stock, travel) are billed at cost with prior approval. We do not mark them up.
Intellectual property
On full payment, deliverables produced specifically for you under a SOW become your property: the source code, design files, written content, and configuration. We retain ownership of our pre-existing tools, internal libraries, and methodologies, and grant you a non-exclusive, perpetual license to use them as embedded in the deliverables.
We may describe the work at a high level in case studies and proposals (the brand involved, the surface area, the outcome) unless the SOW specifies confidentiality. We will never publish detailed code, designs, or unreleased product without your written permission.
Confidentiality
Anything you share with us in the context of an engagement that is not already public is treated as confidential. We do not disclose it outside the team working on your project, and the team is bound by the same obligation. This holds for two years after the engagement ends, or longer if your SOW or industry rules require it.
Warranties
We warrant that the work will be performed by competent senior practitioners using reasonable professional care. If a deliverable does not meet the SOW specification, tell us in writing within 30 days of delivery and we will fix it at no charge.
The site itself is provided "as is". We make no other warranties, express or implied, including merchantability or fitness for a particular purpose, except where law requires otherwise (for example, statutory consumer warranties that cannot be excluded).
Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, consequential, special, incidental, or punitive damages, lost profits, or lost data arising out of these terms or any engagement. Our total aggregate liability for any claim related to an engagement is capped at the fees you paid us in the six months immediately preceding the event giving rise to the claim. Nothing in these terms limits liability for fraud, willful misconduct, or anything else that cannot be limited by law.
Termination
You may terminate an engagement for any reason on 30 days written notice. We may terminate for the same reasons. On termination, you pay for work completed and approved through the effective date, plus any non-cancelable third-party costs already committed on your behalf. The IP, confidentiality, payment, and liability sections survive termination.
Disputes
First step: pick up the phone or write an email titled "Dispute". We will respond within five business days and try to resolve it directly. If that does not work within 30 days, the dispute is resolved by binding arbitration under the rules of the JAMS Streamlined Arbitration procedure, seated in the jurisdiction of the entity that operates Nockta as named in the SOW. Either party may seek injunctive relief in court to protect intellectual property or confidential information without first arbitrating.
Governing law
These terms are governed by the laws of the jurisdiction of the entity that operates Nockta, named in the SOW. Nothing in this clause overrides mandatory consumer protections that apply where you live.
Changes
We may update these terms as the business evolves. The "Last updated" date reflects the most recent change. Material changes affecting active engagements will be communicated directly and will not apply retroactively to existing SOWs unless both parties agree in writing.
Contact
Questions, contract requests, or anything that needs a human: hello@nockta.com. We read every message.